Welcome to The Royal Palm FAQ
Find answers to the most common questions about dining, gaming, membership, and etiquette at The Royal Palm. Our team has prepared this guide to help you plan a seamless visit to London's most discreet private members' club.
- Reservations & Access
- Dining Experience
- Casino Gaming
- Dress Code & Etiquette
- Membership & Privacy
- Accessibility & Location
How do I make a reservation and what are the entry requirements?
Reservations can be made through our VIP booking system or by calling our reservations team. Online booking is available via the link on our website, and we recommend booking at least 48 hours in advance for dining. Casino salon reservations require a separate booking to ensure a private table is prepared for your arrival.
For personalised assistance, call +44 7742 819 503 or use the VIP reservation link.
Entry is strictly 21+ with mandatory ID verification. A valid government-issued photo ID is required for every guest, and our team will verify this discreetly at the entrance. The dress code must be adhered to, and while membership is not required for first-time visitors, it may be offered after your initial experience.
Cancellations should be made at least 24 hours in advance. Late cancellations may incur a fee, and no-shows are noted for future reservations. We understand plans can change, so please contact us as soon as possible.
What can I expect from the dining experience?
Our menu features Michelin-inspired seasonal gastronomy with a focus on the finest British produce. The menu changes seasonally to reflect the best ingredients, and sommelier-curated wine pairings are available to elevate each course. Vegetarian and vegan options are thoughtfully offered, ensuring every guest enjoys a memorable meal.
We accommodate most dietary requirements with advance notice. Please inform us of allergies or restrictions when booking, and our kitchen can adapt dishes for gluten-free, nut-free, and other needs. Your comfort and safety are our priority.
Private dining rooms are available for exclusive events and can accommodate up to 20 guests. Custom menus can be arranged with our head chef to create a bespoke experience for your celebration or business gathering.
What games are available and how is responsible gaming ensured?
We offer European Roulette, Single-Deck Blackjack, and Punto Banco. High-stakes tables are available in private salons, and professional dealers ensure a discreet and elegant experience. Minimum bets vary by salon, allowing you to choose the atmosphere that suits you.
We adhere to UK responsible gaming standards and provide support resources. Our staff are trained to recognise signs of problem gambling, and self-exclusion options are available. Links to external support organisations are provided discreetly for those who need them.
Discretion and respect are paramount on the casino floor. Mobile phones should be silenced, photography is not permitted, and tipping dealers is at your discretion. Our team will guide you through any house customs.
What should I wear and how should I behave?
Smart elegant attire is required at all times. Gentlemen should wear a collared shirt and smart trousers, with jackets preferred. Ladies may choose a cocktail dress or elegant separates. Sportswear, shorts, and flip-flops are not permitted.
Guests are expected to maintain decorum and respect for others. Loud or disruptive behaviour is not tolerated, and discretion is valued—please avoid discussing other guests. Staff instructions must be followed to ensure a pleasant atmosphere for everyone.
Do I need a membership and how is my privacy protected?
Membership is not required for first-time visitors but offers benefits. Members enjoy priority reservations and exclusive events. Membership is by invitation or application, and an annual fee applies.
We maintain strict confidentiality for all guests. Personal information is never shared without consent. CCTV is used for security but footage is protected, and discretion is a core value of The Royal Palm.
Is the venue accessible and where is it located?
The venue is fully accessible for guests with disabilities. Step-free access is available, accessible restrooms are provided, and staff are trained to assist with any requirements.
The Royal Palm is located in Mayfair, London. Address: 1 Mayfair Place, London W1K 1AA. The nearest tube stations are Green Park or Bond Street, and valet parking is available for your convenience.
How can I get more help?
Our team is available to assist with any further questions. Email [email protected] or call +44 7742 819 503. We respond within 24 hours.
Reserve Your Experience
Book your table or casino salon today. Use our VIP booking system for priority access, and our team is ready to assist with your preferences.
Reserve Now