Terms and Conditions

Agreement to Terms

By accessing or using the Dine Furex website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Cookie Policy. These terms apply to all visitors, users, and others who access the service.

• If you do not agree with any part of these terms, you must discontinue use of the website immediately.
• Your continued use of the site constitutes ongoing acceptance of any updates to these terms.
• The website is operated by Dine Furex for The Royal Palm, located at 1 Mayfair Place, London W1K 1AA, United Kingdom.
• The terms are governed by the laws of England and Wales.

Changes to Terms

Dine Furex reserves the right to modify or replace these Terms and Conditions at any time. Material changes will be communicated by posting the updated terms on this page with a new effective date. It is your responsibility to review these terms periodically for changes. Continued use after modifications signifies acceptance of the revised terms.

Current effective date: 9 September 2026.

Age Requirement

Entry to The Royal Palm's casino salons and participation in any gaming activities is strictly limited to individuals aged 21 years or older. This age restriction is in compliance with UK licensing requirements and our commitment to responsible gambling.

• Valid government-issued photo identification (passport, driving licence, or national ID) is mandatory for entry.
• We reserve the right to refuse entry to anyone unable to provide satisfactory proof of age.
• Age verification may be repeated at any time during your visit.

Permitted Use

You may access and use the Dine Furex website for personal, non-commercial purposes only, in accordance with these terms. You agree not to misuse the website or its content.

• You may not copy, reproduce, distribute, or create derivative works from any content without prior written consent.
• You may not attempt to gain unauthorised access to any part of the website or its servers.
• You may not use the website for any unlawful purpose or in any way that could damage, disable, or impair the site.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Dine Furex or its content suppliers and is protected by international copyright and trademark laws. The Dine Furex name, logo, and all related marks are trademarks of Dine Furex. No licence or right to use any trademark is granted without express written permission.

Reservation Process

Reservations for dining and casino salon access can be made through the VIP booking system on this website or by contacting our reservations team. All bookings are subject to availability and confirmation by The Royal Palm.

• A valid credit or debit card may be required to secure a reservation.
• Special requests are accommodated where possible but are not guaranteed.
• We reserve the right to refuse or cancel bookings at our discretion.

Cancellation and No-Show Policy

Cancellations must be made at least 48 hours prior to the reservation time to avoid a cancellation fee. Failure to arrive without prior notice may result in a charge to the card on file.

• Cancellation fees may vary depending on the type of reservation.
• For casino salon bookings, a minimum spend may apply and is non-refundable for no-shows.
• We understand that circumstances change; please contact us as soon as possible if you need to modify or cancel.

Payment Terms

All prices are in British Pounds Sterling (GBP) and include applicable taxes unless otherwise stated. Payment for services is due at the time of service unless prior arrangements have been made.

• We accept major credit and debit cards.
• A discretionary service charge may be added to dining bills.
• Gaming transactions are subject to casino cashier policies.

Limitation of Liability

To the fullest extent permitted by law, Dine Furex and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.

• This includes, but is not limited to, loss of profits, data, or goodwill.
• We do not guarantee that the website will be uninterrupted or error-free.
• Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud.

Indemnification

You agree to indemnify and hold harmless Dine Furex, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your breach of these terms or misuse of the website. This includes reasonable legal fees. You must cooperate fully in the defence of any such claim.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• A waiver of any breach does not constitute a waiver of any subsequent breach.

Dispute Resolution Process

We encourage you to contact us directly to resolve any concerns before pursuing formal legal action. We will make reasonable efforts to address your complaint in a timely manner.

• Contact us via email at [email protected] or phone at +44 7742 819 503.
• If a resolution cannot be reached, you may be entitled to use an alternative dispute resolution service.