Welcome to Our Privacy Policy
The Royal Palm is committed to protecting your privacy and handling your personal data with the utmost discretion and care.
This policy explains how we collect, use, and safeguard your information when you interact with our website, make reservations, or visit our premises. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our registered venue is The Royal Palm, 1 Mayfair Place, London W1K 1AA, United Kingdom. For privacy matters, you may contact us at [email protected] or +44 7742 819 503.
Data We Collect
We collect only the information necessary to provide our services and enhance your experience.
- Identity data: name, date of birth, nationality, and ID verification details.
- Contact data: email address, phone number, and postal address.
- Reservation data: dining preferences, dietary requirements, and booking history.
- Financial data: payment card details processed securely by our payment provider.
- Technical data: IP address, browser type, and usage data from our website.
- CCTV footage: for security and safety purposes within our premises.
Age verification is mandatory for casino access (21+), and ID verification is required for entry to the casino salon.
How We Use Your Data
Your data is used to deliver our services, comply with legal obligations, and improve your experience.
- To process reservations and manage your dining and casino visits.
- To verify your identity and age for legal compliance.
- To communicate with you regarding bookings and updates.
- To personalise your experience based on preferences.
- To ensure the security of our premises and guests.
- To meet legal and regulatory requirements, including UK responsible gaming standards.
Legal Bases for Processing
We process your personal data only when we have a valid legal basis to do so.
- Consent: where you have given clear consent for specific purposes.
- Contract: processing necessary to fulfil a reservation or service agreement.
- Legal obligation: compliance with laws such as age verification and anti-money laundering.
- Legitimate interests: for security, fraud prevention, and improving our services, balanced against your rights.
Data Sharing and Disclosure
We do not sell your personal data. We share it only with trusted partners and authorities as required.
- Service providers: payment processors, IT support, and reservation platforms.
- Professional advisers: lawyers, accountants, and insurers.
- Regulatory authorities: where required by law, such as the UK Gambling Commission.
- Law enforcement: for security and legal compliance.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
- Reservation data is kept for 2 years after your last visit.
- Financial records are kept for 6 years as required by tax law.
- CCTV footage is kept for 30 days.
- ID verification records are kept for 5 years for regulatory compliance.
Your Rights
You have the following rights regarding your personal data, which you can exercise at any time.
- Right to access: request a copy of your personal data.
- Right to rectification: correct inaccurate or incomplete data.
- Right to erasure: request deletion of your data in certain circumstances.
- Right to restrict processing: limit how we use your data.
- Right to data portability: receive your data in a machine-readable format.
- Right to object: object to processing based on legitimate interests.
- Right to withdraw consent: where processing is based on consent.
To exercise any right, contact us at [email protected] or +44 7742 819 503.
Data Security
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or loss.
- Encryption of data in transit and at rest.
- Access controls and staff training on data protection.
- Regular security assessments and monitoring.
- Secure payment processing with PCI DSS compliance.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us.
Email: [email protected]
Phone: +44 7742 819 503
Address: The Royal Palm, 1 Mayfair Place, London W1K 1AA, United Kingdom
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page. Significant changes will be communicated via email or a notice on our website.
This policy was last updated on 9 September 2026.